* What means of payment are admitted?

To buy in Felidog you need any means of payment visa, master card and cash payment (Trough Pago Efectivo) and PayPal.

 

* How long does the delivery take?

In the case of Lima, our commitment is to deliver orders within 5 business days, but there are cases which in the circumstances can advance or delay the time of which we try to avoid.

 

* I can choose a time for my purchase?

Shipments are made in Lima will be between 9:00 and 18:00 so it is advisable to always have someone to receive your purchase in these times.

 

* What if I can not get my order?

Our company will attempt a second chance the next business day if the second time around the order is not received will be returned to our warehouse.

 

* Can I retract a purchase?

Yes, but you must inform us before your shipment leaves our warehouse, once your product was cast, you can not cancel.

 

* How long does a refund take?

In case of debit cards and transfers, the return is made within 72 business hours after the cancellation of the purchase. In case of credit card, the refund will be carried out in 4 working days following the cancellation of the purchase.

The return value corresponds to the value of the product canceled, if the shipment was made and was not received, the refund does not include shipping cost.